Summary: Being a part of the hospitality industry can be a rewarding experience, but it can also mean working in an environment that poses safety hazards to staff and patrons alike. This program reviews health, safety, and security concerns unique to the hospitality industry, explains how to handle them, and offers ways to reduce the likelihood of them occurring at all. Emphasizing the importance of...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2010
View online at AVOD
Summary: The transient nature of the hospitality industry means that employees are often inexperienced, lacking awareness of the basic skills and good customer service techniques that add up to a smooth-running facility. This program uses input from training experts to define the role of the hospitality coach as well as the key factors for effective coaching in this industry. The video lists the main...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2011
View online at AVOD
Summary: Whether or not the customer is always right, customer satisfaction is a crucial part of achieving success in the hospitality industry. This program provides several strategies to improve customer service, outlines the factors that may influence customer needs, and describes the traits and behaviors that are most important to cultivate when working with the public. The video also discusses...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2010